1. Overview & Entity Identification

This Privacy Policy governs the collection, storage, processing, and protection of personal data by REGEN Waste Management Services Pvt. Ltd. and its circular scrap marketplace division Kachra Seth Solutions (hereinafter referred to as "REGEN", "we", "our", or "us").

This document applies to the REGEN Android Application (Package Name: com.regen.waste), the web portal accessible at https://admins.kachraseth.co.in/, and all related solid waste collection, verification, and circular recyclable trading services.

This policy complies fully with the Information Technology Act, 2000 (India), the Digital Personal Data Protection Act (DPDPA), 2023, and the Google Play Developer Program Policies, specifically including the User Data, Sensitive Permissions, and Prominent Disclosures requirements.

2. Information We Collect

To provide door-to-door municipal solid waste collection, daily SLA verification, and recyclable scrap trading, we collect the following categories of information:

3. Prominent Disclosure: Location Data Usage

Specifically, location data is utilized exclusively for the following transparent purposes:

• Live Vehicle Radar & Proximity Notifications: Tracking the real-time location of assigned municipal waste compactor trucks and e-rickshaws along their designated route, calculating accurate Estimated Time of Arrival (ETA), and dispatching an alert to the resident when the collection vehicle is within 500 meters of their doorstep.
• Doorstep GPS Geofencing: Locking the registered household coordinates (Latitude / Longitude) to verify that the waste collector was physically present at the residence before marking the stop as "Serviced".
• Route Manager & Driver Evidence: Enabling Route Managers, Drivers, and Municipal Supervisors to attach cryptographic GPS timestamps to photographic proof of waste collection at designated community bins and stop gates.
• Scrap Pickup Navigation: Allowing certified Kachra Seth scrap agents to navigate accurately to the citizen's pickup location for bulky recyclables.

Note: We do NOT track your personal location continuously in the background outside the scope of municipal vehicle tracking, nor do we share your GPS location with advertising or tracking networks. You may disable location permissions in your Android system settings at any time; however, live radar tracking will be unavailable without location access.

4. Camera & Photo Storage Permissions

The REGEN application requests access to your device's Camera and Storage under explicit user consent for specific functional workflows:

• Field Evidence Capture (Route Managers): To capture and submit photographic proof of cleared municipal waste collection points with locked GPS coordinate watermarks.
• Grievance Lodging: To photograph missed garbage, overflowing street bins, or unsegregated waste when submitting a redressal ticket to the municipal control room.
• Scrap Item Appraisal: To photograph recyclable scrap lots (e.g. old appliances, machinery, bulk cardboard) for accurate rate quotation by buyers and recyclers.

We never access, scan, or upload your private photo albums, personal gallery, or media files unrelated to the REGEN service.

5. Financial & Payment Data (UPI Payouts)

When citizens sell recyclable materials through the integrated Kachra Seth circular scrap marketplace, payouts are disbursed electronically:

• UPI Address (VPA): You may enter your UPI ID (e.g., mobile@upi or name@paytm) to receive doorstep payments immediately upon digital scale weighing.
• No Sensitive Card Information: REGEN NEVER collects, stores, or requests debit card numbers, credit card CVVs, ATM PINs, OTP passwords, or net-banking credentials.
• UTR Traceability: All payouts generate an authorized Unique Transaction Reference (UTR) number issued by the banking gateway, which is stored in your in-app Payout Slip for accounting transparency.

6. How We Use Your Information

We process your data strictly under valid contractual, municipal service, and legal obligations to:

• Authenticate household accounts and maintain municipal subscriber registries.
• Facilitate daily two-bin (Wet/Dry) waste collection and monthly digital attendance verification.
• Generate accurate monthly sanitation invoices and digital receipts.
• Operate the automated grievance dispatch system to ensure unresolved tickets escalate within defined Service Level Agreements (SLAs).
• Provide customer support via toll-free telephone and WhatsApp assistance.

7. Zero Data-Selling Policy & Third-Party Disclosures

Your data is shared exclusively under strict confidentiality agreements with:

• Urban Local Bodies & Municipal Corporations: As part of public sanitation oversight, statutory waste segregation audit, and Swachh Bharat cleanliness reporting.
• Authorized Payment Processors: Banking partners operating under Reserve Bank of India (RBI) guidelines to process UPI disbursements.
• Government & Law Enforcement: Strictly when mandated by a legally binding court order, national security directive, or statutory compliance summons.

8. Data Storage, Security & Retention

We employ enterprise-grade security protocols to protect your personal information:

• Encryption in Transit: All data exchanged between the Android mobile client and the cloud server is encrypted using Transport Layer Security (TLS 1.3 / HTTPS).
• Encrypted Database: Information is stored in isolated Microsoft SQL Server databases protected by firewall rules, encrypted passwords, and multi-factor authentication.
• Role-Based Access Control (RBAC): Sanitation drivers and field personnel have strictly limited access restricted to their assigned route stops; they cannot view subscriber financial details or billing invoices.
• Data Retention: Data is retained for the duration of the active subscriber contract plus 3 years for municipal statutory audit and accounting purposes, after which records are purged or irreversibly anonymized.

9. User Rights & Account / Data Deletion Request

10. Children's Privacy (COPPA & GDPR Compliance)

The REGEN application and Kachra Seth marketplace are designed and operated strictly for adult household owners, enterprise facility managers, and authorized municipal personnel. We do not target, market to, or knowingly collect any personal identifiable information from children under the age of 18 years (or 13/16 under international jurisdictions).

If we discover that a minor under the legal age has provided personal details without parental consent, we will promptly delete such information from our records upon notification.

11. Grievance Redressal Officer & Contact Details

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact information of our designated Grievance Redressal Officer is provided below:

We reserve the right to update or modify this Privacy Policy as municipal contracts, environmental regulations, or mobile platform policies evolve. We encourage users to periodically review this page. Continuous use of the REGEN application constitutes acceptance of updated policy terms.